Did you know that over 67 percent of users on eCommerce websites abandon their shopping carts without completing the transaction?
Customers expect immediate answers to their questions, and any uncertainty about their purchase can result in a sale being lost.
You can quickly answer user questions and convert them into paying customers by using website live chat support software. We’ll share our pick for the best live chat software for small businesses in this article. Any WordPress site can benefit from these live chat services.
Why Should You Include Live Chat Support on Your Website?
According to eConsultancy, live chat has the highest customer satisfaction levels of any customer service channel, at 73%, compared to 61% for email and 44% for phone.
The fact that live chat has such a significant impact on online sales and marketing is self-evident. It enables customers to get immediate responses without having to leave your website. A positive live chat experience can significantly aid a customer’s purchasing decision.
Adding live chat support to your website will almost certainly reduce cart abandonment, increase sales, and improve conversion rates. However, a lot depends on the live chat software you’re using.
A negative live chat customer experience can have repercussions. You may lose sales, customers may have a negative impression of your brand, you may overpay for the service, or you may be unable to use the live chat platform due to technical limitations.
Basically, you want to find a low-cost live chat service that is simple to use, integrates with WordPress, and has all of the features you need to increase your sales.
As a result, let’s take a look at our expert picks for the best live chat software providers to help you grow your company.
LiveChat is the most popular live chat software on the market. With their free LiveChat plugin for WordPress, it’s very simple to set up and install.
On your laptops, tablets, and mobile devices, you and your agents can use LiveChat’s beautifully designed live chat support apps. This means you can chat with customers without having to log into your WordPress dashboard.
You can include survey forms before and after a live chat session to assess the performance of your support and sales teams. You can set up a workflow so that users can send a support ticket directly from live chat during your off-hours.
LiveChat integrates with a wide range of other services, including popular CRM software like Hubspot, Google Analytics, Zendesk, and all of the top email marketing services like MailChimp. You will save time because you will not have to manually enter customer information into your other systems.
The speed of LiveChat is perhaps its best feature. Their chat window loads quickly are compatible with all devices and provide a far superior user experience than most other live chat software.
On our eCommerce websites, we use LiveChat. Their customization tools allow us to match the look and feel of our chat pop-up to our website, which is a huge plus.
They have a variety of other support tools that help us improve our customer communication, including visitor tracking for goals, proactive chat to increase conversations, and a smart API that integrates with our knowledge base, among others.
LiveChat offers a variety of pricing options for businesses of all sizes, including startups. Their entry-level plan starts at $16 per agent per month billed annually, or $19 per month billed on a month-to-month basis. A 14-day free trial is included with each plan.
When you use our LiveChat Coupon, WPExpertpro users get 10% off their first payment.
HubSpot is a well-known all-in-one marketing platform that includes a live chat feature as well as a chat bot builder.
You can personalize the live chat design to match your website’s branding, create no-code chat bot flows, and integrate all customer data into the HubSpot CRM platform.
The on-site personalization features in HubSpot also make it simple to customize the website chat experience for returning visitors, which has been shown to increase sales conversion.
For the same price as live chat, HubSpot also includes email marketing automation, sales CRM, landing page software, and many other powerful marketing features.
This enables you to communicate with your customers across multiple channels, including live chat, email ticketing, and email automation.
As a result, HubSpot appeals to both small business owners and large corporations.
The best part about HubSpot is that if you’re just getting started, you can use the free version.
Pricing: HubSpot’s chatbot builder is included in the Sales Hub plan. You can use HubSpot chatbots for free, but you’ll need to upgrade to a paid plan to use additional features like ticket creation. These begin at $45 per month.
The prices of the plans can quickly rise, but HubSpot’s Sales Hub software includes far more than chatbots, and customer reviews are consistently positive. We recommend HubSpot if you’re looking for a CRM and email solution in addition to live chat and an AI chatbot.
ChatBots are the future of live chat software because they allow you to interact with your customers 24 hours a day, seven days a week.
With a self-service help interface, ChatBot.com makes it simple for small businesses to harness the power of artificial intelligence (AI) chatbots to increase customer engagement and overall satisfaction.
It comes with an easy-to-use drag-and-drop interface for creating your own ChatBot. They also have dozens of ready-to-use templates for a variety of industries, making it simple to create custom conversation scenarios and chat routing that are tailored to your company’s needs.
You can, for example, use the eCommerce bot template to guide customers through the entire purchasing process. You can use the lead generation bot to boost your sales and schedule appointments. Their sales bot template allows you to sell products directly from the chat window, which is a very useful feature for selling on social media.
Customer service bots, restaurant bots, package tracking bots, coffee shop bots, recruitment bots, and many more are among their bot templates. Chatbot templates are one of the best features of this platform because they help small businesses compete on an equal footing. Making chatbots used to be difficult for small businesses, but now it’s simple.
Simply put, ChatBot.com allows you to integrate a virtual assistant into your website, Facebook page, or messaging app. If the user wishes to speak with a live person, you can direct them to your customer service agent, Facebook Messenger, phone call support, or one of their many other live chat tool integrations.
A chatBot is also compatible with WordPress and WooCommerce.
Our various chat bots on our eCommerce websites are powered by ChatBot.com.
ChatBot offers a variety of pricing options for businesses of all sizes. Their basic plan costs $50 per month and includes 1000 chats per month (equivalent to $0.01 per chat). A 14-day free trial is included with each plan.
Sendinblue Chat SendinBlue is a powerful live chat software that is also user-friendly. Set up your chat box in your account, then use a WordPress plugin to integrate it into your website.
Sendinblue makes it simple to convert website visitors into customers by allowing you to answer their last-minute questions via live chat. Sendinblue marketing automation integrates with the chat, allowing you to capture more leads.
It includes built-in email marketing integration, Facebook ad retargeting, segmentation, and marketing automation.
Sendinblue is a marketing platform that includes CRM, SMS and email marketing, landing pages, and more. This comprehensive toolkit will assist you in converting even more website visitors into paying customers.
Pricing: Sendinblue has a variety of pricing plans, but to use the Chat feature, you’ll need to upgrade to the Premium plan. The premium plan costs $66 per month and includes up to ten team members.
Olark is a popular online business live chat solution. It’s simple to use, and it’s simple to integrate Olark into a WordPress site. It’s as simple as copying and pasting a code snippet into your WordPress sidebar widget or child theme.
There is also a free Olark Live Chat plugin that makes setup even easier if you don’t want to work with code.
Olark integrates with a variety of other services, including Salesforce, Zendesk, Highrise, and others.
You can connect to Olark chat from almost any iOS or Android device using third-party mobile apps, allowing you to chat with customers on the go.
Olark has a simple pricing plan that starts at $17 per agent per month. If you choose annual billing, you will save 12%, and if you choose two-year billing, you will save 29%. They also provide a free 2-week trial of live chat support.
One of the most popular omnichannel live chat and help desk software is LiveAgent. They have a software suite that includes email ticketing, live chat, video chat, time tracking, and a call center, among other things.
If you don’t already have a support desk system, the LiveAgent suite can help because it’s an all-in-one platform that’s similar to Zendesk chat and others.
WordPress and other popular website builders are seamlessly integrated with LiveAgent. They also work with popular email marketing services, CRMs, and other marketing software.
LiveAgent offers a limited free plan, and paid plans begin at $15 per month per agent.
Chaport is a free live chat support software for WordPress that you might want to take a look at. They have a free forever plan that includes unlimited chats, history, notifications, unlimited registered operators, and up to five operators online at once.
Their software satisfies all of the essential requirements. They have mobile live chat support apps, beautiful multilingual chat widgets, reporting and analytics, and Zapier third-party integrations.
More features, such as typing insights, visitor notes, saved replies, file sending, auto-invitations, and more, are available with paid plans.
Pricing: They have a free plan and a Pro plan that starts at $9.80 per month per agent.
An intercom is a versatile tool for capturing leads, engaging users, and increasing conversions. It provides messaging services, including live chat widgets that you can automate with your own workflows, integrates with chatbots, and use to engage customers.
It’s more than just a live chat support system. It can be used as an onboarding tool, support assistant, lead generation tool, marketing automation tool, and user engagement software, among other things.
If you’re just looking for live chat software, you might not be able to get the most out of Intercom. If you want your live chat support software to do all of these things, however, Intercom is the way to go.
It’s simple to use and integrates with Google Analytics, CRM software, Slack, and email marketing services, among other things.
Pricing: Their basic plan starts at $87 per month, with pricing varying depending on your usage and add-ons purchased.
Freshchat is yet another excellent live chat support service, with features that rival some of the more well-known companies on this list.
It’s a conversation and messenger app that lets you start real-time chats with customers with the help of agents or AI-powered bots. Customer timeline views, live profiles, in-app campaigns, co-browsing, and custom bots for automated conversations are also available.
Chats can be linked to Zendesk support tickets or a Slack channel. Smart plugs, canned responses, labels, private notes, and desktop notifications can all help your team be more productive.
Pricing: For up to 10 team members, they offer a free live chat support service plan. Their monthly paid plans start at $15 per user and are billed yearly.
Another powerful live chat support software with a slew of cool features to help you engage customers and boost sales is LivePerson.
It allows you to communicate with your customers not only through live chat on your website, but also via SMS, Facebook Messenger, WhatsApp, and other platforms. Chatbots can be used to create automated conversation flows and save customer data in third-party apps.
Medium to large businesses and enterprise clients are the target markets for LivePerson.
Pricing: To get pricing information based on your needs, you’ll need to request a quote.
Smartsupp is a free live chat support tool that lets you track and record user sessions on your website. This allows you to see how potential customers interact with your website and what is preventing them from purchasing.
It also allows you to view your performance in Google Analytics by tracking chat conversations. It integrates with popular eCommerce platforms such as WordPress, Magento, Shopify, and others.
Pricing: They offer a free plan that lasts forever, as well as paid plans that start at $8 per month per agent.
Pure Chat is another good option if you’re looking for free live chat software. It allows you to quickly and easily add attractive live chat widgets to your websites, and the free plan allows you to add up to three operators and store an unlimited amount of chat history.
It comes with mobile apps so you can stay in touch with customers on the go. When you’re offline, your customers can send you email messages, and a pre-chat form allows you to collect user information so you can contact them later.
Pricing: They have a basic free plan as well as a paid plan that starts at $79 per month billed annually.
Drift is a conversational marketing platform that combines the power of live chat with the automation of a chat bot to help you save time and convert more customers. It has a number of useful features that will assist you in converting more website visitors into sales leads.
Drift works with all major CRM and email marketing platforms.
Drift bot, anonymous visitor intelligence, account-based marketing, meeting scheduling, and more are just a few of the powerful features they offer.
Drift is not affordable for small businesses, despite its many powerful features.
The Standard plan costs $50 per month, billed annually, and includes two seats. If you want to use the bot, you’ll need to upgrade to the Pro plan, which starts at $500 per month billed annually and includes 5 seats.
Which Live Chat Software Is the Best? (Pick of the Experts)
We recommend LiveChat Inc as to the best live chat software for small businesses. We use them on our own websites, so they’re at the top of our list. It has all of the necessary features at a reasonable cost.
Look no further than HubSpot if you’re looking for an all-in-one marketing and CRM platform that also includes live chat software and a no-code chat bot builder. You can use their live chat service for no cost.
ChatBot.com is a dedicated chatbot software that we recommend if you’re looking for one. They’re one of the best chatbot platforms on the market, and compared to other options, they’re relatively simple to set up.
If you’re looking to hire live chat agents but don’t know where to start, LTVPlus is a good place to start. We use them to hire low-cost live chat agents for our eCommerce website 24 hours a day, 7 days a week.
To increase your credibility, make sure you have a professional business email address as well as live chat.
We hope this article was useful in assisting you in selecting the best live chat support software for your WordPress site.